Refund policy

Refund Policy

60-Day Money-Back Guarantee

We stand behind every Scalora product. If you use the product consistently for 60 days and are not satisfied with your results, you may request a full refund — no questions asked.

To qualify for a refund:

  • The product must have been used for the 60-day period
  • Your refund request must be submitted within 60 days of your delivery date
  • You must return the product to us — it does not need to be unused or in its original packaging
  • Proof of purchase (order number) is required

Return Process:

  • Contact us at hello@tryscalora.com with your order number and reason for return
  • Our team will provide return instructions and the return address
  • Once we receive the returned product, your refund will be processed within 5–7 business days to the original payment method
  • Return shipping costs are the responsibility of the customer

Damaged or Defective Items:

If your order arrived damaged or defective, contact us immediately with photos of the product. We will arrange a replacement or full refund at no cost to you, including return shipping.

Subscription & Recurring Billing Policy:

At checkout, customers select their order type — either a one-time purchase or a subscription (auto-renewing) plan. This selection is made entirely by the customer. Scalora does not have the ability to modify or retroactively change an order from a subscription to a one-time purchase, as the order type is determined solely by the customer at the time of placing the order.

By completing a subscription order, you agree to recurring billing at the interval selected during checkout. Subscription renewal charges are non-refundable except in cases of a verified defective product or a confirmed shipment issue. Renewal charges resulting from an active subscription chosen by the customer at checkout do not qualify for a refund under our standard policy.

If you wish to cancel your subscription, you may do so at any time through your account portal or by contacting us at hello@tryscalora.com before your next renewal date.

Non-Returnable Items:

Gift cards and clearance items are non-returnable. This will be indicated on the product page.